Skip to main content

UPS Apple And The Delay in Sabah

I want a Macbook. Instead of buying from Apple online store, I initially chose to buy it from the A famous site for online shopping in Malaysia. I have a thought that if I buy from Apple Online store, it can take up to one week before it arrived. That is my experienced when I order Ipad 2 a few years ago.

Unfortunately, My order was out of stock from a seller in Lelong. With a bit of this and that, they refunded my money using Netpay and now i have a problem, Net pay took 14 days to process that refund.

With that frustration, I have to turn back to Apple and order a Macbook from them. I guess better be safe rather than sorry. So i order on Dec 17 from Apple online Store Malaysia. No problem in ordering. My Macbook was in stock. So perhaps I will get my Macbook earlier than what I have plan.

It was shipped a day after I order it. Very fast. Impressive as expected from apple.

Trouble comes later. Apple using UPS nowadays to ship their item. Everyday UPS updated my tracking info and that is good news. However when it come to a time when the item need to be send to Sabah from Selangor, suddenly the update stopped.

I have to pray and hope that the item is still on the right track. Then the status update change on 22 Dec to "On vehicle: Out for delivery". So i was excited. I will get my item soon.

However, after waiting and hour pass 6.00 PM that day, I know that my package will not arrive on 22nd Dec. The status now in UPS website still saying On Vehicle out for delivery but now Schedule delivery date is 23 Dec. So I waited today until 3 PM and the item did not arrive.

I called up UPS and the Custromer service said that the item will be arrive by today. Reassurance as it is.

Call them back an hour later saying the item still not arrived, and the ask to call them again 15 minutes before 6 PM.

I did. But now the tone has changed. The Customer service start claiming that they already gave the item to their agent and they are committed to deliver the package today but they are unable to promise.

This is because they don't have UPS worker in Sabah thus they use Agent to do their job. And now they seem to look like they are unable to track wherever the hell the truck driver is currently at. That is so weird for a shipping company!!

It look like they just handed my RM3700++ Macbook to a stranger and ask the stranger to sent to me at his/her convenience. Now they said they cannot promise because that stranger are out of their control. They can't do anything about it. Just have to wait, perhaps maybe that stranger want to deliver that thing in the future!!!

What is wrong with you guys!!

Obviously I am exaggerating a bit.

But it look and sound like that. The custromer service told me that " We already give the package to our Agent and they supposed to sent today. But honestly they sometime delay in their delivery and we can't do anything about it. I will inform my superior about this case and he will call you before 10 AM tomorrow but we cannot promise that the item will arrive tomorrow because the agent is holding your item now"....

I am very disappointed with this. I believe Apple should be responsible for this. Why the hell did they choose this UPS to sent my Macbook.

Last time when I order Ipad 2, DHL send the item to me at 9.00 PM at night not at my delivery address but in a Restaurant where I am having my dinner with friends.

Now UPS just say that they cannot promise me anything. What kind of answer is that from a courrier company. Even PosLaju will give me better answer.

I am very disappointed. I am hoping that the item will arrive tomorrow and not another excuse from UPS regarding their delay.

p/s: UPS schedule delivery on 22 Dec, plus today they already 2 days late....

-update- 24/12/2014: Finally had a call from PosLaju. My item has arrived. Finally. I am so relieved. You know PosLaju did not sent my mac to my house instead they call me for pick up.


Post a Comment

Please leave your comment below.

Popular posts from this blog

Astro Remote volume not responding

I have been looking around for solution when my Astro beyond remote start having problem where it does not want to control the volume of my astro anymore.

The strange thing is, the remote seem fine and only the mute and volume won't respond.

After realizing that the remote cost around rm250 to be replaced, I start thinking that this is not an ordinary remote control.

After a few minutes of research (only) I found out that this remote can be programmed to be synchronize with our television.

Hmmm. So the remote problem must be cause by it some programming error.


Turn out of you have similar problem like this, all you had to do is to press OK button with volume down until it bleep 4 times then it will be ok. This method canceled the volume control for the television ( meaning that you can only control the tv volume not the decoder).

Later I found out that if you want, you can use your tv only volume to control the astro thus no hassle to have 2 remote at the same time.

Master in Pathology (Malaysia): A Guide To Apply.

Well, I got carried away in previous post talking about my experience taking entrance exam for Master in Pathology. You can check it here:

Master In Pathology: My Experience Entrance Exam That was not my first attention on trying to write such post. My intention was to share on how to get into that entrance exam in the first place. So here it is. A step by step guide on how to get yourself into the entrance exam. 
A Guide to Apply for Master in Pathology (Mpath) 
1. Make up your mind. I've seen a few of my friends who apply for this pathway and get confused before it begin. Ask yourself, are you really interested in Pathology? Do you know what pathology is? Do you know what kind of work are you going to do in Pathology. 
Most of the time, people thought pathology MO or specialist were all just sitting down drinking coffee and chit chat all day long. No work to do. Think again. The best thing to do is to get yourself into the department itself. Work as a pathology MO first, in a few…

Becoming a medical officer in Malaysia: Are you still a real doctor?

To recap from my previous post, a person must completed 5-6 years study in medical school, pass their professional exam, enter 2 years house officer training program, pass their exam and completed their logbooks, then a person can now be called a fully registered Medical Officer / Medical Doctor.

A Journey of a Junior Medical Officer

After 7 or 8 years experience, a house officer will be given a full registration under Malaysian Medical Council. This registration process is a lengthy process which takes up months before it will be completed. Most doctors will apply for full registration 4 months before they finish their house officer training program. The registration will be processed only if all the criteria has been fulfilled by the house officer which includes log book, review by a board of specialist, no disciplinary action recorded, and other paper work stuff that need to be settled. A full registration means that the doctor now can practice as a doctor independently. They can wo…