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JPN (Jabatan Pendaftaran Negara): An experience Birth Registration.

It has been a busy week for me. I have no time to update my blog primarily because my wife recently delivered. A new addition to our family member, yeah ( a small celebration there).

So, when you have a new baby, the first thing that immediately came to your mind is, to get it registered as soon as possible. You do not want an unregistered baby, especially here in Sabah where illegal immigrant are competing to occupy most of the population here. ( Just saying...)

My experience in Jabatan Pendaftaran Negara (National registration department) was not as smooth as I expected before. My first baby, I have no trouble getting her registered but this second one, I had to drive 3 times to JPN just to get my new baby registered.

The problem happen when nobody in Hospital explain to us regarding registration process like what they did in Hospital Sipitang, where I practiced before. Maybe, they thought that, this was my second time so I should be fine with it. Wrong, the process in KK city is way different from what I used to do in district Sipitang.

Don't get me wrong though, the staff treat us well in Hospital Likas, KK. There were all friendly, supportive and quite caring to us when we were there.

The second thing that cause me to drive 3 times to JPN happen when JPN themselves did not clearly stated what are needed for the registration. Believe me, I am not the only one. Most of the customer in that department, when I was there, were saying that their application were rejected due to incomplete document.

Trust me, I am working in Government and I know that JPN did not clearly displaying what are needed to get a new baby registered. I had visit their webpage multiple time the night before I went there and I did not get the complete list of document that I need to bring. I went there to their office, and I was rejected the first time because I miss a document then I was told to go get it and the second time I went there, another document was not complete. Why they did not explain to me in one shot?

I was surprised the second time I was told that my document are not complete, the desk person gave me a small paper slip that have list what document that I need to bring. Why did not they gave me that small paper the first time I was there?

Why so small their slip and the slip only given when we were in the counter. Why not display it properly on the wall. So that we do not need to go there multiple times.

There are always room for improvement thus I believe JPN should give a bit of attention to this. Not only birth registration, but every services that provided by them must have a clear display information that a customer could read easily. Number two, please update your webpage with a very clear info regarding what document you need to bring. Please. This is an era of internet, use it to the fullest.

Don't get me wrong though, the third time I was there, with all my document, the process of getting a birth certificate was pretty fast. And the desk person processing my baby birth certificate was polite. It was not a bad experience after all.

Everything went on smoothly in the end which was nice. I hope that nobody have the same difficulty like I did.

I have to take care of the new baby now...


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