Zalora, CollectCo: Return Refund and where to find them.

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Ordered a belt from Zalora. I really love this belt with automatic leather buckle. The price can be very expensive. Original leather with that kind of buckle cost at least RM150 and above. However I found this belt in Zalora for only Rm44.90.

Is is a real leather? Yes. I am sick of this fake kind of leather. It prone to snap and break. The real leather are more elastic and more resistant to wear and tear.

One thing about shopping in Zalora is ( everyone will agree with this), is the size they advertise does not always match the real product. Who are working behind this Zalora stuff? Do they feel  guilty on lying to their customer. They were selling clothing, accessories, shoes, belt, online! Size does matter.

So, when the belt was advertise to be this length... what I received today is 20cm shorter. 20 cm!! I can accept plus minus 5. But this is 20cm. This is the second time such thing happened to me.

Rest assure. Zalora have 30 days return policy. You can return the item to them for free. How to return it?

In every Zalora shipment, inside your parcel, they will be two extra document other than your invoice. It was a PosLaju slip and or CollectCo sticker. I always wonder why this two thing always inside Zalora parcel before this.

I decided to return my item today. Log in to Zalora.com.my, click my order then click exchange& return link.

Then just follow the instruction, I am done. Zalora has been notified on my return. I ask for bank transfer method of return. I don't trust Zalora anymore.

So what to do with my parcel? If you order from Zalora, you will realised that the plastic bag they used to ship the item (with Zalora logo on it), is actually a reusable plastic bag. You can use that, put it back, glue it and do whatever you want.

Me, on the other hand, bought this cheap Rm2.50 enveloped with bubble wrap and plastic lining on it(I love that enveloped and I blame myself on tearing my reusable Zalora plastic bag with no patience). This time, I will tried to use CollectCo method of return, instead of PosLaju.

I just use the sticker provided, paste it on my enveloped with my item inside. Then the instruction says, "Drop your item at the nearest CollectCo collection centre near you". Where is it?

I google through their web page and it says that there are one collection centre near my area. The address was " GoodMedic Pharmacy..... ... ..". A pharmacy? Is this a joke?

I refresh the page twice and opened my eyes wide with disbelieves, it did gave me an address of a pharmacy nearby. So  I decided to give it a shot. I found that pharmacy, located in Taman Midah which is very close to my apartment.

GoodMedic Pharmacy



This is the pharmacy that I found, it did not look like a post office. I was walking in front of this pharmacy for a few times before I dare to walk in. It's a normal pharmacy. 

It was very awkward to go into a pharmacy and said " Can you send my parcel to Zalora?". People will think I am a crazy or stupid. Probably, they will laugh at me and said " Sir, this is a pharmacy". 

If there is another postal service nearby maybe I can pretend that I am made a mistake and  enter a wrong shop. No postal service nearby....

I had to read CollectCo web page a few times and it still points me to this pharmacy. 

No one will recognise me anyway. I rarely walk around this street.  So I decided to get in, and said, with a low volume shy voice " Can I send my parcel here?" 

A Chinese girl behind the counter immediately responded "CollectCo?" 

Yes. I was relieved. Haha. I handed her my parcel, she look at it, ask a few details whether I am a seller or buyer, something like that. She ask me whether I've keep the barcode to track my item already, and then a smile " OK..that's all". That's it. I was literally dropping my parcel in a pharmacy in the middle of nowhere.... A bit exaggerated but it still feel a bit strange. 

I google CollectCo again, there were actually a lot of them scattered around KL. In those shops that you certainly would not expect to be handling a postal service like PosLaju. 

I said I did not trust Zalora, but most likely, I will buy from them again, cause of this easy return stuff. I can just walk a few hundred metres from my apartment into a pharmacy and return my item if I didn't like it. 



Haha. 

This is the address. 

FARMASI GOODMEDIC (MIDAH)

36, Jalan Midah Besar, Taman Midah, Cheras, 56000, Kuala Lumpur, WP Kuala Lumpur, Taman Midah, 56000 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Monday : 09:00-21:00
  • Tuesday : 09:00-21:00
  • Wednesday : 09:00-21:00
  • Thursday : 09:00-21:00
  • Friday : 09:00-21:00
  • Saturday : 09:00-21:00
  • Sunday : 09:00-14:00


Comments

  1. Chloe Fung YH7:27 am

    Omg thanks for this! First time returning zalora things by collectco and am glad to see someone else's review on it. I thought it superrr weird that the collectco points are so weird too lmao. good to know it is supposed to be like that. Thanks!

    ReplyDelete

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